Products
How are your products manufactured?
We work with Printful, a print-on-demand drop-shipping company. They have locations around the world, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Do product images accurately represent the actual products?
The product images displayed on our site use mock-up images provided by our fulfillment partner, Printful. While these mock-ups are an accurate representation of the final product, it's important to note that there may be slight variations in color and tone when compared to the actual product. We strive to ensure the highest quality in both our images and products to provide you with the best possible shopping experience.
Ordering Process
How do I place an order on your site?
Placing an order on our website is easy. Just follow these steps:
- Browse our products and add items to your shopping cart.
- Click on the shopping bag icon in the upper right corner.
- Review your cart and click "Checkout".
- Enter your contact and shipping information. If you have a discount code, enter it here.
- Review your shipping costs and taxes and proceed to checkout.
- Select your preferred payment method and complete the transaction.
- You'll receive an order confirmation email with your order details.
Can I cancel or change my order after it's been placed?
You have the flexibility to modify or cancel your order before our fulfillment partner, Printful, begins fulfillment. Please contact our support team at store@tinwn.art as soon as possible to make any necessary changes.
What payment methods do you accept?
We offer a variety of secure payment options for your convenience:
- Major credit and debit cards: Visa, MasterCard, American Express.
- Shop Pay: Expedited checkout for faster transactions.
- PayPal: A trusted online payment platform that offers security and convenience.
- Google Pay: A quick and secure way to pay with your Google Account.
Your payment information is handled with the utmost security to ensure a safe shopping experience.
Shipping and Delivery
What are your shipping options and delivery times?
Currently we offer standard shipping as the primary option. Our order processing generally takes 3-7 days prior to shipping. Actual shipping time will vary depending on your location and can be estimated as follows
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Please note that these estimates are subject to change due to factors such as holidays, customs clearance, and unforeseen circumstances. We're committed to getting your order to you in the shortest possible time while maintaining our high quality service.
How can I track my order once it's been shipped?
Once your order has been shipped, we'll send you an email with a tracking link. This link will allow you to track the progress of your package and stay updated on its estimated delivery date. If you have any questions or concerns about your tracking information or the shipment itself, please don't hesitate to contact us at store@tinwn.art.
How are your products packaged for shipping?
- Framed posters: They are placed in sturdy cardboard boxes. For added protection, they are first wrapped in tissue paper and then placed in a layer of bubble wrap or foam.
- Posters: They are shipped in triangular kraft boxes.
- Coasters: Wrapped in post-consumer recycled (PCR) polymer mailers.
- Mugs: Packaged in sturdy cardboard boxes.
Do you offer international shipping?
We offer international shipping to customers around the world.
Do you offer free shipping?
All items have free shipping to the USA and all EU countries except EFTA. In addition, certain items may qualify for free shipping outside of these areas.
Do you offer gift wrapping?
Unfortunately, we do not offer gift wrapping. If you're purchasing an item as a gift, we suggest you take the opportunity to wrap it yourself when it arrives at your home.
What if my package arrives damaged or doesn't arrive at all?
We sincerely apologize if your order arrives damaged or doesn't arrive at all. To ensure that we can assist you promptly, please contact us at store@tinwn.art within one week of receiving your package. Please include clear photos of the damaged product, your order number, and any additional details you can provide about your order. We're committed to resolving the issue as quickly as possible and will respond with a solution to address your concerns.
Returns and Refunds
What is your return policy?
Due to our order-driven manufacturing process, we regret that we are unable to accept returns or exchanges, except in cases where there is a clear discrepancy with the product description or the item arrives defective. Your satisfaction is of the utmost importance to us and if there is an issue with your order, please don't hesitate to contact us at store@tinwn.art. We'll be happy to assist you and ensure that your concerns are addressed appropriately.
Do you offer refunds?
Refunds are only offered to customers who receive incorrect items or products that have been damaged during shipping.
Is there a time limit on returns and exchanges?
We ask that you contact us at store@tinwn.art within one week of receiving your package if there is a clear discrepancy with the product description or if you receive an item that is defective.
Do I need to pay for return shipping?
To facilitate the return process, we kindly ask you to pay the initial return shipping costs. However, please note that this return shipping charge will be fully refunded to you, along with the product price, once the return is successfully processed.