Politique d'expédition

1. Order Processing Time

Please allow 2-7 business days for your order to be processed and shipped. This is due to our order-driven manufacturing process.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Costs and Delivery Times

Shipping costs are calculated during checkout. Our products are shipped directly from our ma nufacturing partners. Some items may be shipped individually by different partners and may incur separate shipping charges. 

For the shipping costs and delivery times per region, we refer you to https://store.tinwn.art/pages/shipping-costs-and-delivery-times

4. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

Due to our order-driven manufacturing process, returns are not accepted unless there is a discrepancy with the product description or the item is defective.

For our full Returns and Refunds policy, we refer you to https://store.tinwn.art/policies/refund-policy.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at store@tinwn.art.